Support

How can we help you?

Start with the guides and the knowledge centre — most questions are answered there in a minute. If yours is not, we are one email away.

What the knowledge centre covers

Eight areas that account for most of what people ask. Each one has short articles rather than a manual.

01

Getting started

Writing a first prompt that gives you something worth editing.

02

Data and databases

Tables, relations, importing what you already have, and fixing records.

03

Accounts and roles

Sign-in options, permissions, and who can see what.

04

Plans and billing

Credits, upgrades, invoices and what happens at the end of a cycle.

05

Publishing

Preview links, going live, and rolling back a version.

06

Domains and SSL

Pointing your own domain and what to change at your registrar.

07

Integrations

Connecting payments, email, storage and anything over HTTP.

08

Limits and performance

What counts against your plan and what to do as usage grows.

Questions about support itself

  • Most emails are answered within one business day. Paid plans are prioritised, and the community is usually faster than both for questions other builders have already hit.

  • Anyone can. Account, billing and platform issues from paying customers go to the front of the queue.

  • The app link, roughly when it happened, and what you expected instead. A screenshot of the screen where it went wrong usually saves a whole round of email.

  • Try a password reset first. If the reset email does not arrive, email us from the address you signed up with and we will sort it out.

  • Yes, and we read all of them. Telling us what you were trying to do is more useful than telling us what to build — it often turns out there is already a way.

Still stuck?

Direct help with your account, billing and platform issues. Email support@yeshbe.com

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